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Live Chat Lead Generation

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iMarket Live Chat service allows website owners to receive and respond to chat requests from online visitors through an icon on their website. The website visitor is presented with a proactive invitation to chat within a few seconds of landing on the site, and if accepted, an iMarket agent initiates the interaction.

iMarket Live Chat helps you capture more leads from your website

The benefits of adding iMarket Live Chat to you website include:

  • Increasing leads from online advertising by an average of 35%
  • Engaging customers who prefer not to speak to an agent over the phone
  • Getting detailed information about the prospective customer’s needs during the crucial vendor selection phase
  • Initiating real-time, proactive communication with online visitors
  • Delivering immediate assistance for customers without wait times or indirect response (i.e., phone calls, email)

How it works:

  • You’ll have an iMarket Live Chat icon installed on your site
  • Once a chat is initiated, an iMarket agent will use a script specific to your business to gather all the information about the customer (name, phone number, reason for call, etc.)
  • You’ll receive an immediate email about the lead. We can also connect the customer to your business by phone.
  • We monitor your site 24 hours a day, 7 days a week and provide you with monthly lead reports.
  • You only pay for the leads you receive.

Here's what people say:

iMarket Website Solutions Web Design and Development

We are on page 1 on Google for nearly every keyword and phrase that we had targeted when the project began. In fact, on about half of them, we are the first contractor listed! Campaign, leads and revenue from our old website ranked 12th and 14th respectively for the January to June period in 2009. In the same period this year, the site ranks 3rd in both leads and revenue compared to all other forms of marketing.

Kevin Carney, President
Carney Plumbing, Heating and Cooling
October 2010

Here's what's going on:

From 7 to 3: Google's Local Map Pack Slims Down

Google is known for changing things up on a regular basis when it comes to their algorithms, but when it comes to the design of their search engine’s search result pages (SERPs), they tend to be a little more careful. When they do make changes, it’s typically done so within controlled test groups (i.e. only certain servers or countries will see the change). As a result, there is usually little talk regarding UX changes on Google.com in comparison to algorithm introductions, updates, refreshes and the like. But late last week, Google introduced a major redesign of their local map pack that is anything but subtle.

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West Coast Office: 25 Edelman, Suite 100, Irvine CA, 92618
East Coast Office: 130 West Canal Street, Suite 5, Winooski, VT 05404

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