Take Control of Your Brand & Generate More Leads
The Internet has changed the way consumers gather information about service companies. Online reviews can make or break online consumer opinion, and negative reviews are all too easy to post. Whether reasonable and justified, or simply a vendetta, negative reviews can ruin your brand, damage your image, and sabotage your company’s profitability.
Effective reputation management requires a disciplined, active approach. Introducing Recommend Me. The program that helps you take control in the Internet age by giving you a systematic plan for getting 5 start reviews and managing negative ones.
Get More Positive Reviews.
Studies have shown that customers are almost 90% more likely to submit a review for your company if the review is requested right after the job is completed. Recommend Me gives you the power to request customer reviews before your technician leaves the driveway. This is an easy to use tool that helps you harvest customer reviews and build your brand online.
Dominate Local SEO.
Recommend Me seamlessly integrates into your company’s website. It allows you to use your online reputation to fill your website with rich, custom content to boost you to the top of the search results. Our plugins are designed to let you sort your reviews according to the towns you service and to provide future customers with the trust they need to pick up the phone.
Put Your Reputation to Work
Recommend Me makes it easy for you to harvest positive reviews from your customers and to show off your success on your website. Positive reviews make potential customers 90% more likely to make a purchase, so you’ll gain new customers with this awesome new "word–of–mouth" tool!
Get Tons of Reviews from All Over the Web.
The more positive reviews you have on various review websites, the more opportuities you have to generate leads and convert prospects into long–term customers. Not only can Recommend Me help you harvest reviews for your own website, but it can be a great tool to help you and your business track what people are saying about you on top directories such as Yelp, Kudzu and others. When your customers leave you a review in Recommend Me, they’ll be prompted to leave you the same review on one of these popular directories. No need to Google yourself or spend hours searching for the right profiles––we’ll take out the middle man and get you the reviews you need!
Don’t Let Negative Reviews Harm Your Business
Although negative reviews can potentially harm your reputation, many go unnoticed. Recommend Me allows you to reach out to upset customers and get quality feedback in order to rectify the situation and save the customer relationship. By curbing the pervasive influence such negative reviews have in your local community, you can improve your appeal to new customers when they’re ready to call for service.
How It Works
Our dashboard provides a snap shot of your latest review statistics. It provides a break down of your positive, negative and neutral reviews from the past 30 days. It also displays a five week breakdown to cross compare your weekly activity.
This page breaks down the average ratings for your location(s). Your average ratings are updated on a daily basis and it cross compares your total average ratings to 30 days ago. It also allows you to sort by lowest/highest ratings and provides you with the total number of reviews per location.
This page aggregates all of your online reviews from across the web to one central location. The reviews are listed in chronological order and each review includes the date, source, rating and reply link.
Here's what people say:
Everything has been great with the results and customer service from iMarket. Anything that we’ve asked for has been done quickly and exactly as we wished. Everyone in your organization has been very responsive and are all truly customer focused – you have great people working for you.
Specifically, we’ve been blown away by the organic traffic to the site and the leads and revenue generated from the SEO work that iMarket has done for us. Our SEO placement and leads/revenue went from something that wasn’t even worth tracking to our second highest source of both leads and revenue in just 6 months – the only higher source for either has been customer referrals. The investment that we made literally paid for itself in 6 months – maybe less than that. We should have done this years ago.
When we ran our reports from organic/SEO leads and revenue, it was our most abundant source of lead generation and revenue as well as our most cost effective source of lead generation and revenue – even when we had amortized the entire cost of the new site over just a 6 month period.
In comparison to yellow page advertising, it has cost us less than 10% of what yellow page expenditures cost to generate both leads and revenue. As a result of this, we have already reduced yellow page expenditures for next year that will result in savings that are over 3 times what it cost us to build the new site.
As for the social media aspect of things – everything has been great. I’m not well versed in those arenas nor do I have time to get involved with it, so I asked Martina to take care of keeping us up to date and she’s done a great job with it, updating our pages (as well as our blog) 2 or 3 times a week. I may get more involved with it at some point, but I haven’t had to as it’s being managed for us without me needing to do anything.
Finally on the PPC campaigns, we have not spent a lot of money there – simply because we haven’t had to because we are generating so much organic traffic. What we have spent has been worth it, we are averaging around $30 per lead via PPC which is outstanding when compared to any other paid advertising that we are doing. The next closest source in terms of expense is $90 per lead. We may look to increase PPC budgets in the future as a source of growth. For now though, we have our plate full with all of the organic leads as we are on Google’s first page for nearly every keyword that we have targeted.
Kevin Carney, President
Carney Plumbing, Heating and Cooling
Here's what's going on:
Google is known for changing things up on a regular basis when it comes to their algorithms, but when it comes to the design of their search engine’s search result pages (SERPs), they tend to be a little more careful. When they do make changes, it’s typically done so within controlled test groups (i.e. only certain servers or countries will see the change). As a result, there is usually little talk regarding UX changes on Google.com in comparison to algorithm introductions, updates, refreshes and the like. But late last week, Google introduced a major redesign of their local map pack that is anything but subtle.