Online Reputation Management
The Internet has changed the way consumers gather information about service companies. Online reviews can make or break online consumer opinion, and negative reviews are all too easy to post. Whether reasonable and justified, or simply a vendetta, negative reviews can ruin your brand, damage your image, and sabotage your company's profitability.
Effective reputation management requires a disciplined, active approach. iMarket helps you take control in the Internet age by giving you a systematic plan for managing your online reputation.
How can iMarket help you manage your online reputation?
- iMarket's reputation management strategy is designed to eliminate bad reviews and highlight good reviews.
- We actively solicit customers each week for fresh, positive testimonials to push down negative consumer posts and enhance your positive ratings.
- We help you resolve all complaints and customer service issues so that the number of negative posts about your company decreases over time.
Other reputation management tips:
- Encourage customers to post reviews of your company to various "review" sites (Google local, Yelp, etc.)
- Collect testimonials and add a new testimonial each week to your website.
- It is important that you are proactive in asking the customer for testimonial. Solicit reviews to be posted on the Internet sites such as Yelp, and Angie's list, etc.....
Here's what people say:
I have a heating and air conditioning company, The Clean Air Act Inc. of Beavercreek, Oregon. We are small by choice (I like to do real work, not babysit a crew of techs as my friends in the industry say). As the economy started to shrink I saw the need to change. Our HVAC distributor asked me to take a class about web sites. I was game--I (had) a web site, but OK, I knew it sucked and needed help BAD. I sat in this class and within 15 minutes I got real focused. I knew I was missing the boat and I needed to get aboard. The class was great. I was going (to sign up) the next day. I worked with Nadia and Wendy on the (website), and now Martina is now managing it and it is going great. We sold three systems in the first two months and got a hand full of service calls--they told us it would be slow growing. I am very happy so far. The more information you get them, the faster and better your project will go. Thank you so much iMarket Solutions.
Your friend Rodger A. Brown
Clean Air Act, Inc.
Here's what's going on:
New Website Launch: Air On Demand!
iMarket has launched a new site: Air On Demand! Air On Demand has offered quality air conditioning and heating services to the Miami area for over 20 years. Their technicians have experience working with all brands of HVAC systems...
(0 Replies)
New Website Launch: North Carolina Appliance Repair!
iMarket has launched a new website: North Carolina Appliance Repair! If you need household appliance repair in the greater Raleigh and Durham area, they are the company to call. Not only do they offer 24 hour emergency repairs...
(0 Replies)
Join Us Online