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Traditional Marketing Budgets

No business has unlimited resources with which to generate leads.

At iMarket Solutions we understand that you need to set and follow a marketing budget and constantly review it to make sure it’s getting the results you need.

During our 40+ years of experience in the HVAC industry, we have learned how to help service companies set marketing budgets that are both affordable and effective.

There are no hard and fast rules for marketing budgeting. Every company’s situation is different, and company owners all have different goals for how much and how fast they want to grow. But here are some general things to consider as you determine your advertising and media objectives:

  • What is your company’s business plan calling for in terms of growth?
  • How well-known is your company? Another way to ask this is “do you have brand equity?”
  • Is your company seeking to grow into new markets?
  • Are you launching any new products?
  • How much of your company plan is built around existing customers and leads?
  • What kind of market are you advertising and marketing in? Are you in an expensive market?

Once you’ve answered the questions above, you should assemble the following data:

  • Your average number of lead opportunities generated from demand service
  • Your average upgrade sales for the past year in service
  • Your average closure rates for upgrade sales leads (this varies by month)
  • Your financing decline rates (if any) on consumer sales (credit card or financing company related)
  • Your ratio of leads that come from demand service – and from service agreements if you have them
  • The average W2 of your field production for your service and installation personnel
  • The sales forecast for your company (by market segment if possible)
  • Company costs by each cost-of-sale category

Once you know how many sales you currently make and how many you want to make in the future in each market segment, we can then think about what kinds of marketing expenditures you might need to meet the lead and sales plans.

First, you need to determine what your overall marketing budget should be. If you do not already have this number, you can use our downloadable Budget Template to develop your company’s budget.

Once you know your overall budget, you will be able to establish your marketing budget.

First, you should decide what type of marketing plan you want. The plan you choose will depend on how fast your company wants to grow:

  • Aggressive
  • Moderate
  • Conservative
Media Mix: Aggressive Moderate Conservative
Direct Marketing 40% 30% 20%
Newspaper 10% 20% 20%
Broadcast Media 20% 20% 30%
Yellow Pages 20% 20% 15%
Internal Marketing 7% 7% 10%
Reserve Funds (for emergencies) 3% 3% 5%

What should each of these marketing styles look like in practice? It will vary depending upon your local media environment – in some places, for example, radio stations have a better reach than in others; in some places, the local newspaper has a greater readership percentage than in others. You need to determine which local media will be the most cost-effective for you.

Here is an example of how an aggressive campaign might be structured:

  Direct Mail 40% Newspaper 10% Broadcast 20% Yellow Page 20% Internal 7% Reserve 3%
New Customers
  • Letter Campaigns
  • Early Season
  • Spring
  • In season
  • Fall
  • Early Bird
  • Holidays Offer
  • Weekly
  • 8 over 11
  • placement
  • spring and fall
  • Cable Television
  • Spring and Fall
  • Campaign
  • 8 over 11
  • Book
  • Verizon
   
Existing Customers
  • Newsletter 1
  • Newsletter 2
  • Newsletter 3
  • Service Agreement 1
         
Continuing Prospect Model

Letter Campaign – varying offers -SA 1

     

Contest for leads, monthly, for friends and family leads!

 

To determine the specific message for each of the campaigns you’ve selected, use the marketing chart like the one below. This will help focus the design/creative aspects of the campaign.

New Customers Existing Customers Continuing Prospects  
Target market Demand Service Demand Service Prior use Demand service
Products/services offered Warranty Coverage Agreement Warranty Coverage Agreement Warranty Coverage Agreement
Target Audience Emergency Service Customers Female – single family home Female – Single family home
Awareness Vehicle Yellow Pages Direct mail Letter Direct mail Coupon
Trial Method Discount off of service call Promotion Special Price Offer Discount on an upgrade Free Service Call
Timing of Campaign Jan - April March, April March, April
Consumption Patterns Yearly SA Yearly SA Yearly SA
Repeat Behavior 3 a year inspections 3 a year inspections 3 a year inspections

Sometimes, after you have determined your overall marketing budget and your marketing objectives, you find that your objectives cannot be supported by the financial realities of your company. You may have grand plans, but if the financial position of your company does not support the dream, you have to go back, readjust your company marketing goals, and start the process over.

Remember, though, that no matter how you allocate your marketing dollars, your primary focus should always be on generating leads. This is true for almost all small companies until they reach a very mature stage.

However, at the same time you create leads in the short term, your advertising is having a longer-term effect on the way people view your company’s brand. It’s important to balance these two objectives carefully.

Want more help with budgeting? Download our comprehensive budgeting spreadsheet - absolutely free!

Here's what people say:

iMarket Website Solutions Web Design and Development

Take a look at this email Contact Form I received today straight from our website:

"Our Total line Digital Thermostat broke down today - it's blank - and I found your website and have read enough reviews to be convinced you are the right people to contact for this sort of work. Can you please contact me as soon as possible and help me get the air back on in this house!?"

I couldn't ask for a better web response, so glad I chose to go with your Web Domination package. I knew I needed Facebook, a Blog, Twitter and a Reputation Defender service. It's a relief to have handed off items I had no inclination to learn and would never have time to keep updated.

I also want to thank you and the entire iMarket staff for making the transition from our old site to the new one seamless. This is fourth time we have gone thru the design process, but the first time I didn't have to become demanding just to receive what was promised.

Since the new site launched in February, our SEO placement has given us placement on the first page of Google searches in most of the cities we service and phone calls from our web site now account for 16% of calls received. I'm a happy camper; thank you so much!

Bill Chronister
Saddleback Plumbing


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West Coast Office: 7700 Irvine Center Drive, Suite 160, Irvine CA, 92618
East Coast Office: 130 West Canal Street, Suite 5, Winooski, VT 05404

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