iMarket Guarantee and Customer Bill of Rights
iMarket’s Customer Bill of Rights Guarantee
- You will be 100% satisfied with iMarket’s customer service practices.
- You will receive weekly communication with an account representative to assess your site and needs.
- You can call iMarket’s owners at any time and voice your concerns.
- Everything we say we will do, we will do, and it will be guaranteed in writing.
- iMarket will meet or exceed your expectations as a vendor.
"Apples–to–Apples" Best Value Lowest Cost Guarantee
We invite you to compare iMarket’s Domination Package to comparable web design/development, SEO, and SEM services offered by other firms. We guarantee that in an "apples–to–apples" comparison, iMarket’s Domination Package will give you the best value at the lowest cost, in terms of number of leads generated, cost per lead, and customer service.
Web designers rarely put anything in writing, but iMarket always does. We know that our products and services are the best on the market and we stand by them. The upfront costs of an iMarket website may be higher, but our long–term ROI far exceeds that of our competitors. If you do succeed in finding a better price in a valid comparison of the same type and quality of products, services, and results, we will cheerfully match that price.
Here's what people say:
Everything has been great with the results and customer service from iMarket. Anything that we’ve asked for has been done quickly and exactly as we wished. Everyone in your organization has been very responsive and are all truly customer focused – you have great people working for you.
Specifically, we’ve been blown away by the organic traffic to the site and the leads and revenue generated from the SEO work that iMarket has done for us. Our SEO placement and leads/revenue went from something that wasn’t even worth tracking to our second highest source of both leads and revenue in just 6 months – the only higher source for either has been customer referrals. The investment that we made literally paid for itself in 6 months – maybe less than that. We should have done this years ago.
When we ran our reports from organic/SEO leads and revenue, it was our most abundant source of lead generation and revenue as well as our most cost effective source of lead generation and revenue – even when we had amortized the entire cost of the new site over just a 6 month period.
In comparison to yellow page advertising, it has cost us less than 10% of what yellow page expenditures cost to generate both leads and revenue. As a result of this, we have already reduced yellow page expenditures for next year that will result in savings that are over 3 times what it cost us to build the new site.
As for the social media aspect of things – everything has been great. I’m not well versed in those arenas nor do I have time to get involved with it, so I asked Martina to take care of keeping us up to date and she’s done a great job with it, updating our pages (as well as our blog) 2 or 3 times a week. I may get more involved with it at some point, but I haven’t had to as it’s being managed for us without me needing to do anything.
Finally on the PPC campaigns, we have not spent a lot of money there – simply because we haven’t had to because we are generating so much organic traffic. What we have spent has been worth it, we are averaging around $30 per lead via PPC which is outstanding when compared to any other paid advertising that we are doing. The next closest source in terms of expense is $90 per lead. We may look to increase PPC budgets in the future as a source of growth. For now though, we have our plate full with all of the organic leads as we are on Google’s first page for nearly every keyword that we have targeted.
Kevin Carney, President
Carney Plumbing, Heating and Cooling
Here's what's going on:
Google is known for changing things up on a regular basis when it comes to their algorithms, but when it comes to the design of their search engine’s search result pages (SERPs), they tend to be a little more careful. When they do make changes, it’s typically done so within controlled test groups (i.e. only certain servers or countries will see the change). As a result, there is usually little talk regarding UX changes on Google.com in comparison to algorithm introductions, updates, refreshes and the like. But late last week, Google introduced a major redesign of their local map pack that is anything but subtle.