Description

The Customer Experience Manager will be responsible for customer satisfaction, retention and assisting clients in meeting their lead generation goals by delivering the highest possible level of customer service.

Duties

1) Accomplish customer service human resource objectives by recruiting, training, coaching employees.

2) Achieve customer service objectives by aligning teams, processes and systems to the optimal customer experience.

3) Work closely with other departments to improve their customer interactions.

Maximizes customer operational performance by providing resources and technical advice to online marketing coordinators;

4) Create and implement upsell protocol to provide maximum opportunities for current customers

5) Identify training needs for employees and customers.

6) Maintain professional competence by participating in trainings, reading professional publications, maintaining personal networks, and maintaining membership within professional organizations.

7) Ad hoc projects as assigned

Preferred Qualifications:

To apply, fill out the online employment application on the careers page