Skip navigation

Contractor Resources & Updates about COVID-19 Read More


Live Chat

In the competitive business of HVAC, plumbing, and electrical contractors, you want to take advantage of all potential lead generation sources. Your website encourages visitors to call or email you, but the website can do even more with Live Chat enabled. When a potential customer arrives at your site, an agent encourages interaction with a pop-up chat box and script that prompts the visitor for more information. You’ll receive this information that will help you convert a lead into a customer. 

iMarket provides Live Chat to help capture more leads through your website. We tailor the script to your company and its specific requirements so it’s easier to connect visitors to you. You can track sales conversions to see the value of chat leads and how well they convert. 

iMarket Solutions gives contractors the tools to grow, succeed, and dominate their local market.


How Live Chat Works

Live chat is a type of lead capture tool. It gives customers visiting your website another way to connect with you other than by phone, message, or email. Live Chat monitors your site 24 hours a day, 7 days a week.

We’ll install an iMarket Live Chat icon on your site. Once the chat is initiated, an iMarket agent will use a script matched specifically to your business. When a visitor reaches your site, the Live Chat will pop up to request and gather information from the customer: name, phone number, reason for calling, etc. After obtaining this information, Live Chat sends you an immediate email about the lead, or your customer can connect to your business by phone. You only have to pay for the leads you receive, and we’ll send you monthly reports.

The Advantages of Live Chat

Not every customer wants to make an immediate phone call when they visit your site, or they may not be able to do so. Live Chat provides a friendly, easy-to-use method for the customer to interact with your company right away and provide you with critical contact information. You’ll receive a full transcript of the chat right after the conversation. Your customer service representatives can use this information to tailor their follow-up discussions with the customer and make it easier to convert leads. 

Other advantages of Live Chat:

  • Increase leads from online advertising by 35% on average.

  • Obtain information from customers who might be otherwise reluctant to provide it.

  • Get detailed information about a customer’s needs during the phase when they’re picking a vendor.

  • Start real-time, active communication with visitors to your site.

  • Deliver immediate assistance to customers rather than waiting with phone calls or emails.

Contractor Success With Live Chat

iMarket Solutions is the leading online marketing company for contractors in the HVAC, plumbing, and electrical industries. We understand the obstacles and pain points of your company and we can help you overcome them and raise your business to the next level. Our Live Chat product is one of the best ways for you to increase lead generation and connect potential customers to you faster—faster than the response times of emails and social media channels. Live Chat is yet another of the competitive advantages we offer you in the digital marketing realm.